(i) See new tracking widget settings documentation here
It is important for your business to know that your customers are satisfied or not satisfied. The MaxOptra Rate Delivery service enables you to see and analyse your customer's satisfaction and react accordingly. Using the Rate Delivery service, your end-customers can rate your delivery performance and leave their comments. For this purpose, a special rating widget is available.
The Rate Delivery service is enabled by default. But if you want to disable it or to change the rate widget text, go to Settings>Order tracking widget and untick the checkbox Enable rate delivery.
The default text displayed in the rate widget is as follows: "Order is complete. Please rate us".
Also, do not forget to add the Location widget address tag to the SMS/Email messages (Notification templates) >Order is completed and Order is failed, as this functionality works only for completed or failed orders.
How to Use the Rate Delivery Service
The Rate Delivery service can be used in the following way:
After the delivery is completed (failed), the customer receives an SMS/E-mail notification: “Hi! Your order [ORDER_NAME] was delivered to [ADDRESS] at [ORDER_FINISHED_TIME] PLEASE RATE ME [LOCATION_WIDGET]", containing a link to the widget. By clicking this link, the rating screen is displayed.
The customer rates the performance and leaves the comment (if any).
API Methods
New fields have been added to the API method getOrderStatuses to support additional widget operations for rating: deliveryRate and feedback.
Delivery Ratings Report
The Delivery Ratings Report has been added to Maxoptra standard reports. It can be used by delivery companies to assess and analyse their performance. For more details, see MaxOptra Standard Reports.
You can also watch the video tutorial about how to use the delivery rating functionality.