Keep your customers informed in real time
The MaxOptra customer tracking widget is an informational hub for your customers to receive updates about their orders in real time. This reduces calls to your customer service team and ensures customer satisfaction. You can use MaxOptra ordertrack.com tracking page or embed on your website (coming soon). MaxOptra tracking widget provides the following benefits;
Automated status updates
We automate status updates by email or SMS for your customers, including:
Planned times
Live ETA
Live driver location
Reliable tracking information
We understand that things don't always go according to plan, so we have the option to show live ETAs that are updated as drivers progress through their day and we only show driver location to your customers when the driver is on the move to their specific order.
Increase customer satisfaction
The MaxOptra customer tracking widget gives your customers peace of mind knowing that they can track their orders in real time. This can help to reduce customer inquiries and improve customer satisfaction.
How to set up new tracking widget using MaxOptra domain
Full documentation: Configuring Tracking Widget Settings
Learn How to set up your tracking widget from branding and embedding on your websit
To use the new design below; contact support to enable the new widget on your account.
As account administrator go to Settings > Order tracking widget and select Use the widget > MaxOptra domain Ignore the other settings
Add the tracking link to the widget to your customer communications via settings > SMS/Email Messages and add [LOCATION WIDGET] tag to the relevant sms/email notifications so customers will receive the relevant tracking link to their order. Learn more about SMS/Email messages
:information_source: If you are using the old widget, the switchover to the new design will be seamless when support enable this on your account. No extra configuration is needed You can check 'communications' tab on orders and in reports (account admin report) to see the updated link in emails and sms.
New January 2024 :star2:
See documentation page to learn more: Configuring Tracking Widget Settings
Widget designer to customise your settings
Set your header preferences
Set your brand colour and logo
Add text to the footer
Enable additional order information
Enable delivery ratings
Embed new design on your website Use your own domain for tracking link and embed new design on your website.
New July 2024 :star2:
Show POD photos
:star2:Coming soon:star2:
Download PDF of POD to view signature and items
Show GPS location of completion
Keep an eye on our customer community forum for release announcements and submit ideas and feedback. support.maxoptra.com