Keep your customers informed in real time
The MaxOptra customer Tracking Widget is an informational hub for your customers to receive updates about their orders in real time. This reduces calls to your customer service team and ensures customer satisfaction. The tracking page is available on MaxOptra's own domain (orderstrack.com) or embedded on your website.
MaxOptra Tracking Widget provides the following benefits;
Automated status updates
We automate status updates by email or SMS for your customers, including: planned times, live ETA and completion.
Reliable tracking information
We understand that things don't always go according to plan, so we have the option to show live ETAs that are updated as drivers progress through their day and we only show driver location to your customers when the driver is on the move to their specific order.
Increase customer satisfaction
The MaxOptra customer Tracking Widget gives your customers peace of mind knowing that they can track their orders in real time. This can help to reduce customer inquiries and improve customer satisfaction.
:star2:Coming soon:star2:
Download PDF of POD to view signature and items
Keep an eye on our customer community forum for release announcements and submit ideas and feedback. support.maxoptra.com
Preview of Widget and Customer Notification
Try the MaxOptra tracking widget with a 30 day trial, get in touch with Account Management
:information_source: If you are using the old widget, No extra configuration is needed. The switchover to the new design will be seamless when enabled on your account.
How to set up New Tracking Widget
Learn How to set up your Tracking Widget, from sending notifications to customers to branding and embedding the tracking information on your website
Follow the walkthrough below or our documentation-Configuring Tracking Widget Settings- to see each step
Send tracking widget in Customer Notifications via SMS/E-mail Messages
To keep customers informed of updates of their order via the tracking widget, configure the SMS and/or email communications with the [LOCATION WIDGET] tag to automatically embed the tracking link according the relevant order to the order updates.
To add the tracking widget link to your customer communications go to "Settings" > "SMS/Email Messages" Select an Action message > select the location in the message to insert the link > click on "Tags" and select "Location Widget Address" > click "Add" then click "Save" Learn more about SMS/Email messages
The widget by default will use MaxOptra service (orderstrack.com) or alternatively see below to learn how to embed on your website.
Use MaxOptra service
As an Account Administrator go to Settings > "Tracking widget settings" > Select**"Use the widget" and select "On the MaxOptra Domain"**
To view an orders tracking widget link in the email/sms go to "Communications" tab on a specific order or search an order in "Reports" > "Communications report"
Embed Using your Website
First, set up the web page to direct your customers to from email/sms notification.
Embed the tracking widget on the webpage.
To embed the Tracking Widget on your website go to "Settings" > "Tracking Widget Settings" > "Use the widget" > "On your customer website" > Under "Embed on website" > Copy and insert the NEW tracking code script to your configured webpage
Then update widget location for communications.
As an Account Administrator Go to "Settings" > "Tracking Widget Settings" > "Use the widget" and select "On your customer website".
Within "Widget location" update the web address with your webpage URL but ensure to keep "?trackingId={0}" at the end as it dynamically adds the relevant order tracking code in {0} section.