Launched in 2024, the Scan & Load App is a valuable addition to the MaxOptra suite. It empowers distribution centre staff and transport managers to digitise loading process, efficiently scan and track the movement of items and significantly improve the logistics operations.

Languages: English Connectivity: Online only. Offline is not currently supported Devices: Android 11+ including laser scanners such as Zebra TC26+ iOS 14+

The following devices are not recommended; Fly Era Style 4, Motorola C55, Huawei, Blackview

It is highly recommended to update the app to the latest version before proceeding. This ensures optimal performance and access to the latest features.

Enter the account name and login credentials set by Account Administrator

Upon successful login, users will have visibility of all runs sent to the app for the distribution centre assigned to their app user profile.

Runs are ordered by start time and date and then by vehicle name ascending.

User must allow permissions to device camera to scan with mobile device. This is not required for laser scanners

All items for delivery orders on a run are listed by name and barcode and ordered by last stop first by default to support loading vehicles from the back first.

When an item is Successfully Scanned, it is marked with a green circle and tick. The item loading status is sent to MaxOptra in real time and visible in the order and Loading report.

Filter the items by 'unscanned items' tab to only view a the leftover items that require scanning.

When an order item quantity is more than 1, the app shows a indication of scan progress until all quantities of item are fully scanned.

On the runs screen, select the menu icon to log out.

To ensure smooth operations, the Scan&Load app will display specific warnings to inform you of any errors.

When barcode is scanned that has been previously scanned on this run and there are no unscanned items with matching barcode available.

When the scanned barcode doesn't match any order items on the selected run. In this case, try:

If the issue persists regularly, then contact MaxOptra support.

Connection to the app server has been disrupted. Relaunch app and login again

When the account name, username or password is incorrect and cannot be validated with MaxOptra account. Check login credentials and retry login. If unable to resolve, contact the Account Administrator to reset your password

Q: How do I send runs to the app? A: When planning, lock runs for distribution centre and select new option 'Send all runs to loaders'. See Loading Management documentation page

Q: What happens when the dispatcher changes a run? A: If dispatcher re-sends runs to the app, then any previously sent runs for the same date and location will replaced with the new schedule and the loading status to 'Not loaded' if scanning was started. The user will get a pop up “runs updated” on the runs screen and sound notification. The development team are working on sending individual runs for future releases.

Q: Does the app work offline? A: The Scan&Load app requires internet connection to use the app. Ensure that thee device is connected to wifi or mobile data.

Q: What if different orders have the same item barcodes? A: The Scan&Load app scanning screen will list each item individually according to the orders within the schedule.

We value your input! This initial release of the Scan&Load app represents our first step in enhancing your MaxOptra experience. The MaxOptra product team is committed to continuous improvement based on user feedback.

As we move forward, we'll be actively developing and refining the app's features. We encourage you to:

To provide feedback or join discussions with other users, please visit our community forum:

Scan&Load Feedback Forum

Keep an eye out for updates, as we'll be regularly enhancing the app based on your valuable input.