After unloading at the customer location is over, click the Delivered button (or Collected if it is a collection order) to complete the order.

After the order is completed, you can see it as Completed on the filter bar and in the History section of the main menu.

It is possible to start your run with any order, regardless of its sequence in the run. To do this, you need to have the Allow to pass jobs in arbitrary order setting enabled for your account.

It is also possible to work with several runs at the same time. To do it, you need to have the Allow to pass several runs setting enabled for your account.

Contact the MaxOptra Support Team to have these settings enabled [email protected].

MaxOptra driver app gives a possibility collect client's signature, if it is necessary for your business. When you arrive at the location, you may want to take the client's signature. In this case, before clicking the completion button, click the Add Signature field on the order screen.

Write the client's name in the Name field on the top of the screen. The client may put their signature on the touch screen below.

Click Done to return to the order screen. Then complete the order.

The signature option can be made mandatory, if it is required for your business. If you need this option enabled, contact the MaxOptra Support Team.

Now the driver app is not allowed to complete the job if the POD is not collected. In this case the warning is displayed:

You can update the actual amount of the order on the spot using the Actual amount button.

Click it to set the actual amount and then click Done. The Actual amount is now displayed on the order screen.

Checking order items can act as additional confirmation of order fulfillment.

Before you start, make sure you can add and edit order items on the Driver App. If you need this option enabled, contact the MaxOptra Support Team.

To start checking the order items, select the Items section on the order items screen and open the items screen:

Here you can check order items one by one (in the checkbox) or check all at once by clicking Check all:

If your list of items is too long, you can find the item you need by typing the key word or number in the search bar:

To scan the item barcode, click the

To scan the item barcode, click the

icon next to the search bar. The application for scanning is opened automatically (see Installing a barcode scanner).

If the scanned barcode was identified, the application will automatically check this order item in the list. But if the barcode was not identified and/or you need to add a new order item to the list, click the

button in the right corner of the screen. A blank form will open, where you can fill out the data you need.

Click Done after you finish.

If you need to update an order item, click it to open the item form. Here you can update the Actual quantity, Description and Add Fail Reason fields. Click Done after you finish.

If for some reason an order item cannot be accepted by the client, select the Add Fail Reason option.

Note If one or several order items within an order were refused, the whole order will be considered as partially delivered. For more details, see Order Items.

When the delivery is completed, click Complete.