After unloading at the customer location is over, click the Complete button to complete the order.

After the order is completed, you can see it as Completed on the filter bar and in the History section of the main menu.

It is possible to start your run with any order, regardless of its sequence in the run. To do this, you need to have the Allow to pass jobs in arbitrary order setting enabled for your account.

It is also possible to work with several runs at the same time. To do it, you need to have the Allow to pass several runs settings enabled for your account.

Contact the MaxOptra Support Team to have these settings enabled [email protected].

MaxOptra driver app gives a possibility collect client's signature, if it is necessary for your business. When you arrive at the location, you may want to take the client's signature. In this case, before clicking the completion button, click the Add Signature field on the order screen.

Write the client's name in the Name field on the top of the screen. The client may put their signature on the touch screen below.

Click Done to return to the order screen.

The signature option can be made mandatory, if it is required for your business. If you need this option enabled, contact the MaxOptra Support Team.

Now the driver app is not allowed to complete the job if the POD is not collected (Required becomes red)

You can update the actual amount of the order on the spot using the Actual cost button.

Click it to set the actual cost and then click Done. Th Actual cost is now displayed on the order screen.

Checking order items can act as additional confirmation of order fulfillment.

Before you start, make sure you can add and edit order items on the Driver App. If you need this option enabled, contact the MaxOptra Support Team.

To start checking order items before completing the order, select the Items section on the Delivery / Collection screen and open the items screen. Here you need to check order items (in the checkbox) and click Done.

If your list of items is too long, you can find the item you need by typing the key word or number in the search bar:

To scan the item barcode, click the Scan button below. The application for scanning is opened automatically (see Installing a barcode scanner).

If the scanned barcode was identified, the application will automatically check this order item in the list. But if the barcode was not identified and/or you need to add a new order item to the list, click the

button in the right corner of the screen. A blank form will open, where you can fill out the data you need.

Click Done after you finish.

If the actual quantity of the item differs from what was originally stated, you can update this information in the form. Click the order item to open the form and use the

buttons to indicate the actual quantity.

If for some reason one or several order items cannot be accepted by the client (Actual quantity is less than stated), click Reject & Add Reason.

If you rejected an order item by mistake or selected a wrong fail reason, you can reset it by clicking the corresponding button in the bottom.

Note If one or several order items within an order were rejected, the whole order will be considered as partially delivered. For more details, see Order Items.

After all the items were processed, click Done to go back to the order screen.

When the delivery is completed and all the necessary data is filled out, click Complete.