Important Information to avoid disruption of service
We're committed to providing you with a reliable and secure MaxOptra experience. To achieve this, we'll be conducting essential server upgrade scheduled for Sunday 16th June 2024 at 02:00AM BST. This maintenance will ensure the continued health and performance of our servers.
The upgrade is scheduled for Sunday 16th June 2024 at 02:00AM BST. During this brief period, you may experience a temporary interruption in service. We'll keep you updated on the progress and minimise downtime as much as possible.
Action Required: Following the upgrade, your MaxOptra account will be running on a new server with a new IP address. To ensure seamless continued operation of your integrated services (such as email SMTP, SMS, CRM, and ERP), please whitelist the new IP address with your IT team.
We understand that whitelisting a new IP might require coordination with your IT department. Please contact [email protected] for the new server IP address.
What You Can Do Now:
Inform your IT team about the upcoming server upgrade and the need to whitelist the new IP address for MaxOptra integrations.
Review your current integrations: Make a list of all services that connect with MaxOptra, such as email, SMS, CRM, and ERP.
Stay tuned: We'll send you a reminder email closer to the upgrade date.
Questions? We're Here to Help!
If you have any questions or require further assistance, please don't hesitate to contact our support team:
Email: [email protected]
Upgrade Timeline:
Tuesday 4th June 2024: Announcement of server upgrade
Sunday 16th June 2024 at 02:00AM BST: Upgrade takes place (brief service interruption)