Email Template | Trigger | Suggested Tags |
N days before | Sent within the specified days before an order is planned | Planned arrival date / Order reference / Additional instructions / Task / Tracking widget |
Order details sent | Sent when order details are sent to the driver from the planning screen | Planned arrival date / Order reference / Additional instructions / Task / Tracking widget |
Driver is on move | Sent after the driver starts the order in the driver app | Estimated time of arrival / Driver name / Order reference / Task /Tracking widget |
N minutes before | Sent within the specified time before the estimated arrival at the order location | N Minutes before / Order reference / Task / Tracking widget |
Completed | Sent immediately after the driver marks the order as completed | Order reference / Task / Tracking Widget / Order complete time |
Failed | Sent immediately after the driver marks the order as failed | Order reference / Task / Order fail reason / Order complete time / DC's phone number |
Action button (Tracking Widget) requirement: The action button requires the Tracking Widget add-on to be enabled on your account. If this add-on is not active, the action button will not be functional. To request this add-on, please contact our sales team
Examples
N days before
Order details sent
Driver is on move
N minutes before
Completed
Note
When POD attachments are enabled on 'completed' emails, the name now allows tags as well as free text. e.g. POD [Order reference]
Failed