Two-factor authentication for all user roles
Two-factor authentication (2FA) is now available for every user role in MaxOptra.
Previously, 2FA only applied to admin users. From version 5.21, it applies to all roles on your account, as long as your account has 2FA enabled.
When 2FA is active, users are prompted to register and log in with a one-time password. Enrollment is not mandatory. Users can choose to skip it.
To enable 2FA on your account, email [email protected].
Download proof of delivery from the tracking widget
Customers can now download a proof of delivery (POD) document directly from the tracking widget.
To turn this on:
Log in as an admin.
Go to Settings.
Select Tracking Widget Settings.
Open Digital POD Options and enable Download POD.
This option is also available via the APIv6 endpoint: /orders/{reference}/pod-pdf
Truck attributes map layer
MaxOptra now includes a map layer that shows truck restrictions on your routes.
This is part of an upgraded PTV integration in version 5.21. The layer displays icons for road restrictions that affect large vehicles.
To switch to this map layer:
Open Map Settings.
Select PTV Truck Attributes layer.
If you do not see this option, PTV may not be enabled on your account. Contact [email protected] to find out more.
Driver Group By Type (Coming Soon!)
Drivers can now organise their delivery and collection items by type directly from the MaxOptra driver app.
When viewing the items list during a delivery or collection, drivers can use the new filter option to group items by their assigned type, making it faster and easier to locate and manage items during order execution.
Released to Android 5.8.9 version and IOS coming soon Item types must be assigned at order creation time via manual entry, CSV import or API. Contact Support to enquire about the Order Items add-on for your subscription
Learn more about Driver App - Group By Type
Customer Communication Centre
We're excited to announce the new customer communication centre, a revamped version of our existing SMS/Email notification experience!
This update gives businesses the freedom to personalise, control and manage how you communicate with your customers.
What are the benefits?
Enjoy full visibility of all your notification templates and effortlessly manage settings and scheduling all from one page
Make every message reflect your brand identity, capturing attention and fostering loyal customers
Learn more about customer communication centre feature To Enable SMS/Email Notifications. Please contact Support Any pre-existing SMS/Email templates and schedule settings will be carried over to the new notification centre
Driver edit location (Driver App)
Drivers can now update customer location pins and add delivery notes directly from the MaxOptra driver app (Version 5.8.x). When arriving at a stop, drivers can use their current GPS to set a precise pin and add notes if needed making future deliveries smoother and more accurate for everyone involved. Learn more about Driver Edit Location feature
Webhooks
Improved webhooks to show current status in payload and ability to enable/disable webhook subscription with POST e.g. https://account.maxoptra.com/api/v6/subscriptions/subscription-reference/enable or /disable
New webhook subscription for Run events such as lock/unlock a run and sending runs to drivers "event": "RUN_STATUS_UPDATED" "LOCKED" / "UNLOCKED" / "SENT"
Example:
{
"event": "RUN_STATUS_UPDATED",
"url":"https://endpointURL.example",
"secret":"secret_for_signing",
"filterRunStatus": "LOCKED"
}
See documentation for more details https://maxoptra.stoplight.io/docs/api-v6-documentation/d9a93e86b7de3-create-a-subscription
New notification tag
[ETA DATE] tag for email/sms notifications This can be used in; 'driver on move' and 'n minutes before estimated arrival' notifications. It will be useful for overnight or multi-day runs.
Follow the community forum live releases thread here for email updates.
Improved Dynamic Breaks
We've enhanced our breaks feature. You can now define dynamic break rules to cater to a mixed vehicle fleets as well as multi-depots
We're moving break configuration from account settings to the distribution settings and (bonus!) within vehicle type settings. These updates allow you configure your account to refine scheduling and improve customer experience with accurate ETA's to your customers.
To support these enhancements, we have redesigned the following forms to include the new break settings:
Distribution centres
Vehicles
Drivers
Vehicle Types
To take advantage of the new breaks configuration and new forms, you will need to be upgraded to the new UI and feature. Please contact Support.
Android 5.8.0 (coming soon)
Technical improvement to implement offlinefirst approach for data-synchroniationof;
Statuses
Attachments
GPS points - will now be sent in 10 minute intervals but still collect GP at 30/60 seconds
Other Fixes Text covering check box custom fields Space in username causes login error
Duplicate photos from editing comments
Sporadically dropping signatures on first sign
Webhooks
Seamlessly integrate MaxOptra with your existing systems.
Automate workflows
Sync data in real-time
Make data-driven decisions
How it works:
Set up a subscription using our APIv6 & Create a Subscription
Choose your events (e.g. order status changes & schedule updates).
Connect your endpoints to receive notifications.
Front-end refresh
NEW(ish) LOOK & FEEL - Retiring Planning legacy (coming soon)
We've made some improvements to make your experience even better! You might notice a slightly new look and feel when you log in. This update brings faster performance, smoother navigation, and makes it easier for us to bring you new features in the future. As always, our friendly support team is here to help if you have any questions.
Graphics Acceleration: To ensure optimal performance and visual quality of the upgraded front-end UI, users should enable graphics acceleration within their Google Chrome settings. This will allow for seamless interaction with the new map features and enhancements.
New timeline on track&trace map
Track your drivers' locations in real time or at any point during their route. Compare the planned route to the actual route to see how the trip is progressing.
Scan&Load app
Watch the product launch webinar: https://youtu.be/l7McqIz9K68?si=gN6FRyB1BauPEgDl
Digitise loading vehicles process with new Scan & Load app by MaxOptra. Providing real-time visibility into the loading process, enhancing traceability, ensuring orders are loaded accurately and efficiently. Whether you’re overnight loading staff or drivers, the app is designed to simplify your workflow. See Loading Management docs here and App walk-through docs here.
Share driver-captured photos directly with your clients!
New widget settings
Click here to view full set up guide for new widget settings
Redesigned order tracking widget
Driver App
Enable mandatory attachments for completing orders in the driver app.
Order grouping at delivery
Vehicle checks available on iOS
Completed vehicle checks email notification to drivers
TomTomGo navigation option
Go fully paperless with additional vehicle checks. See Configuring additional vehicle checks and Completing additional vehicle checks in app to learn more
We have updated the logic of start of day vehicle checks to pop up in the driver app 16 hours after the previous one was completed rather than at midnight/new day. This is to support any runs that go overnight so different days. Contact Support if you wish to decrease/increase the 16 hours default.
Learn more about Health Checks Service
Click here to contact our team to book in a visit.
Product Community Forum
Watch the webinar recording here where we launched support.maxoptra.com a new community forum for MaxOptra users to collaborate with the Product team on new ideas.
We will post new announcements about releases and mobile app beta programs for you to feedback on in the forum. Self register on the forum to start using it.