List of Order Statuses
An order can have one of the following statuses:
Allocated | The order assigned to a driver |
Waiting to be sent | The run is locked and waiting to be sent to the driver device |
Details sending | Order details are being sent to a driver |
Waiting to be accepted | Waiting to be seen by the driver or waiting for the driver acceptance for the whole the list of the assigned orders |
Sent | An order is allocated, a run is fixed and details are sent to the driver, but an order is not confirmed by a driver (applicable for accounts with mobile devices) |
Delivery/Pickup order started | Delivery order is started, vehicle departed from the distribution centre |
Arrived at delivery/pick up location | Vehicle arrived at the destination |
Delivery/Pick up started | Drop is started |
Delivery/Pick up finished | Drop is completed |
Departed from delivery/pick up location; | Vehicle departed from destination |
Completed | Delivery/Pickup is completed |
Failed | An order failed |
Suspended | An order is suspended |
How to Change Order Status on Track&Trace Screen
To change the order status, make sure the selected role is Dispatcher and you are on the Vehicle track & trace tab of the Track&Trace window:
Apply the appropriate filters on the upper toolbar - Date, Distribution centre and Driver. Then click Apply:
The selected orders will be displayed and grouped under drivers/vehicles.
Select an order you would like to amend the status and click
(Actions). The Actions dialog is displayed:
In the Actions dialog, select an action you want to perform regarding the order. A new status will then be assigned to this order.
Order Statuses on the Planning Screen
On the Planning screen map the orders in progress (after details are sent to drivers and before the order is completed/failed/suspended) are marked with a green "play" icon in the corner
to distinguish them from orders that are not started yet.
When the order is successfully completed, the "play" icon disappears, and the whole order marker becomes transparent
.
In case an order was suspended, thegreen "play" icon changes to the orange "pause" icon
in the corner of the order marker.
In case of failure to deliver, the "play" icon changes to a red X icon
, and the whole order marker becomes transparent.
