We understand the importance of knowing an order's/vehicles location for both businesses and customers. MaxOptra Track & Trace allows users to quickly view and identify order/driver location and statuses, enabling informed communications with customers and aiding transport managers in facilitating improvements in delivery performance
How to Track & Trace
Track & Trace can be viewed by either a dispatcher or customer service To start:
Click on Track & Trace
A list of driver/vehicle runs will be display
Click on a driver to view the status of orders assigned to the driver and click on the map icon to see the current location of the driver
The loading bar displays a summary of the driver's current run, including the delivery status of each order and a percentage of completed locations according to GPS data
How to filter
Filter the tracking screen to limit the displayed vehicles and orders by the following parameters:
Date
Distribution Centre
Vehicle (All is selected by default)
Completion status
Click the refresh icon to manually update the tracking screen data . The data will automatically update when you change the filters and will display the last time data was updated
How to search for orders
You can search for an order by entering information from the following parameters:
Date Range (Required)
Distribution Centre
Barcode
The search function accepts the following values: Additional Attributes, Client name, Contact number, Contact person, Customer location name, Order reference, Territory
Found orders will be highlighted in Blue
How to customise your view
Click on Customise to configure the data to be displayed on the Track & Trace screen by selecting an array of columns from the Visibility of columns menu
The Column Visibility Settings are displayed. Customise the table view by selecting columns to display and rearranging their order by dragging a field
Track & Trace data columns explained:
Columner reference | Description | Clickable?| Opens what? |
Weight | Capacity 1: Customise the capacity unit label for use | No |
Volume | Capacity 1: Customise the capacity unit label for use | No |
Actual cost | Actual order cost | No |
Customer | Client name | No |
Phone number | Contact number at a customer location | No |
Territory | The territorry an order belongs to | No |
Arrival scheduled | Planned arrival time according to the schedule. | No |
Departure scheduled | Planned time for finishing unloading according to the schedule | No |
Scheduled sequence | Order execution sequence as scheduled | No |
Actual sequence | Actual order execution sequence | No |
Arrival actual (GPS) | Arrival time according to GPS coordinates | No |
Departure actual (GPS) | Departure time according to GPS coordinates | No |
Arrival reported | Time when a driver clicked the "Arrive" button on mobile device | No |
Departure reported | Time when a driver clicked the "Departure" button on mobile device | No |
Scheduled job duration | Planned time to be spColor legentd for every job according to the schedule | No |
Actual job duration | Actual time spent for every job | No |
Scheduled mileage | Planned mileage to an order according to the schedule | No |
Actual mileage | Actual mileage to an order | No |
Scheduled driving time | Planned time to be spent by a driver to drive | No |
Actual driving time | Actual time spent by a driver to drive | No |
Location | Distribution center for "collection" or Customer location for "delivery". | No |
Orders | Order references | Yes | Order details window for "D", list of collections for "C". |
Actual/Planned items | Shows order item completion progress: actually delivered vs total planned items. | No |
Completion status | Shows the ultimate status of order items, which can be updated by the drivers in their Driver Apps. For more details, see Order Items. | No |
Operation time window | Time "from ... to..." when an order can be executed | No |
Status | If order is allocated to vehicle-driver | No |
Arrival | Actual arrival time. Comes from GPS | No |
Departure | Actual time for finishing unloading and leaving the drop off point. Comes from GPS | No |
Mileage | Mileage to an order | No |
Driving time | Time taken for each drive | No |
Job duration | Time to be spent for every job: loading, unloading, order execution | No |
Color legend for Arrival-Departure |   Note: Actual arrivals and departures are tracked using GPS and stop point area (Geozone with a radius of 200 meters—customised in the account setting). | |
Colour | Meaning | |
 | A driver arrived to a customer location in planned time | |
 | A driver arrived to a customer location earlier than the planned time | |
 | A driver arrived to a customer location later than not in planned time | |
 | A driver did not arrive to a customer location. |