Tracking of planned orders is performed on the Track&Trace window. To track and trace orders you need to select the role of Dispatcher in the top right corner of the screen.
To start tracking, click the Track&Trace located on the upper toolbar.
View Modes
There are two different views of the track and trace screen: Dispatcher view and Customer service view
Dispatcher view
Customer service view
Filters
It is also possible to limit the displayed vehicles and orders by using the filters in the upper section. Here you can select:
Date (only one date can be shown at once),
Distribution centre
Vehicle (All is selected by default).
Completion status (This filter is only available if Order Items are used).
To save the new filter values click Apply.
After applying filters, the list of corresponding orders is displayed. The orders are grouped under the Glossary:
Adding Columns on the Track&Trace Screen
You can configure data to be displayed on the Track&Trace screen by selecting the required columns from the Visibility of columns menu
The list of columns is displayed. Tick the columns you want to add, the columns will be automatically added to the table to the appropriate places.
You can select from the following variety of columns:
Column | Description | Clickable?| Opens what? |
Location | **Distribution center for "collection" or Customer location for "delivery". | Yes | Distribution centre or customer location details window. |
Orders | Order references (IDs). | Yes | Order details window for "D", list of pickups for "P". |
Actual/Planned items | Shows order item completion progress: actually delivered vs total planned items. | No |
Completion status | Shows the ultimate status of order items, which can be updated by the drivers in their Driver Apps. For more details, see Order Items. | No |
Status | If order is allocated to vehicle-driver. | No |
Weight | Order weight | No |
Volume | Order volume | No |
Actual cost | Order actual cost | No |
Customer | Client name | No |
Phone number | Contact number at a customer location. | No |
Territory | The territorry an order belongs to. | No |
Operation time window | Time "from ... to..." when an order can be executed | No |
Arrival | Actual arrival time. Comes from GPS. | No |
Departure | Actual time for finishing unloading and leaving the drop off point. Comes from GPS. | No |
Arrival scheduled | Planned arrival time according to the schedule. | No |
Departure scheduled | Planned time for finishing unloading according to the schedule. | No |
Scheduled sequence | Order execution sequence as scheduled. | No |
Actual sequence | Actual order execution sequence. | No |
Arrival actual (GPS) | Arrival time according to GPS coordinates | No |
Departure actual (GPS) | Departure time according to GPS coordinates | No |
Arrival reported | Time when a driver clicked the "Arrive" button on mobile device. | No |
Departure reported | Time when a driver clicked the "Departure" button on mobile device. | No |
Color legend for Arrival-Departure |  Note: Actual arrivals and departures are tracked using GPS and stop point area (usually it is a circle around the stop point with a radius of 300 meters—radius is the account setting). | |
Color | Meaning | |
 | A driver arrived to a customer location in planned time. | |
 | A driver arrived to a customer location earlier than the planned time. | |
 | A driver arrived to a customer location later than not in planned time. | |
 | A driver did not arrive to a customer location. | |
Job duration | Time to be spent for every job: loading, unloading, order execution | No |
Mileage | Mileage to an order | No |
Driving time | Time can be spent by a drive to drive | No |
Scheduled job duration | Planned time to be spent for every job according to the schedule | No |
Actual job duration | Actual time spent for every job | No |
Scheduled mileage | Planned mileage to an order according to the schedule | No |
Actual mileage | Actual mileage to an order | No |
Scheduled driving time | Planned time to be spent by a driver to drive | No |
Actual driving time | Actual time spent by a driver to drive | No |
Return packages | "Yes" is specified if the "Return packages" field is selected in the order | No |
Dynamic attributes | Additional dynamic attributes of an order | No |
Order Details Section
If you have clusters of orders (different orders to be delivered to the same customer location), you can view their details in the special section, called Order details, under the main Track&Trace screen page.
Click it to open and see the details of clustered orders.
In this section you can as well configure the column visibility using the special menu
in the right corner.
You can also watch the video tutorial about Track & Trace control