When cancelling an order the system asks to specify the cancellationreason and provides the default list of reasons. However, depending on work peculiarities, the order cancellation reasons of different companies may differ. This functionality allows a user editing the default list at his or her discretion. The user can add new reasons and/or delete the default ones.

MaxOptra system suggests the default list of the cancellation reasons:

If you want to add a new cancellation reason, under the role of Account Administrator, go to Execution> Order Cancellation Reasons:

To add a cancellation reason, click the Add button in the bottom left corner of the screen. The following form will open:

Just specify the name of new order cancellation reason and click Save: new cancellation reason is added.

To delete an existing order cancellation reason from the list of reasons, under the role of Account Administrator, go to Execution> Order Cancellation Reason and select the reason to be deleted from the list. Click the Delete button: the selected reason will be deleted from the list of cancellation reasons.

After you create the list of the order cancellation reasons it will be displayed in Mobile application when cancelling an order:

When cancelling an order a driver specifies the reason of order cancellation in his Mobile application, which will be sent to the MaxOptra system.

When cancelling an order from the Track-and-Trace screen the Dispatcher is able to specify a cancellation reason as well.

An order cancellation reason and the comments specified by a driver or the dispatcher will be displayed in the order card on the Orders tab: