To cancel an order from the Track&Trace screen, under Dispatcher role go to the Vehicle track & trace tab, set necessary filters and select the order you need to cancel. Click the Actions (
) button. The Actions dialog is displayed:
Click the Failed button. The Order cancellation reasons list is displayed. Specify the cancellation reason and add the comments if necessary:
You can view the cancellation details in the order log. Click the
button. The log form is displayed:
Hover the cursor over the
icon. The hint will show the cancellation reason:
You can also see the order cancellation reason and the comments specified by the dispatcher in the order card in the Cancellation info section:
