We understand that orders cannot always be completed or are cancelled. MaxOptra includes settings to understand why these orders cannot be completed. Order cancellation reasons are created by system administrators and selected by drivers and dispatchers against orders where required.

Transport managers may need override the order in Track & Trace if a customer requests it or if a driver's device prevents them from updating the order status in the driver app.

To cancel an order on the Track & Trace screen. As a Dispatcher, click the action

button next to the order reference:

Click Failed in the order action box

Select an Order Cancellation Reason. Enter any additional information in the Comment box if necessary and select Save to update the order information :

To view the Order Cancellation Details. First, click the log button. Second, hover over the Details icon to view the cancellation reason and any additional comments

You can also view Order Cancellation Details in the order card under the Execution tab within Cancellation info