An order may consist of several order items. If an order item has to be cancelled during delivery, the system will ask the driver to specify the fail reason. A list of default fail reasons is provided by the system:
Damaged
Wrong item
Refused to accept
Other.
However, depending on work peculiarities, the order cancellation reasons of different companies may differ. This functionality allows a user to edit the default list at their discretion. The user can add new reasons and/or delete the default ones.
Create a new order item cancellation reason
If you want to add a new order item cancellation reason, under the role of Account Administrator, go to Execution> Order Item Cancellation Reasons:
To add a cancellation reason, click the Add button in the bottom left corner of the screen. The following form will open:
Just specify the name of new order item cancellation reason and click Save: new cancellation reason is added.
To delete an existing order item cancellation reason from the list, select the reason and click the Delete button. The selected reason will be deleted from the list of cancellation reasons.
Do not forget to save the changes.