The Group by Type feature lets drivers quickly organise their delivery or collection items using a filter that groups items by their assigned type. This makes it easier to locate, check, and manage large item lists during order execution.
Type is a field recorded on an item at the time of order creation. Not all items will have a type assigned. Items without a type are grouped together under a No type section.
Follow Along We've put together an interactive walkthrough you can follow at your own pace, or keep reading for the full documentation
Prerequisites
Order items must be enabled for your account. Contact [email protected] to enquire about the Order Items add-on for your subscription
Item Type data must be set at order creation time either via import, the order form, or the API.
How to Use Group by Type
Step 1 – Start your order and delivery as normal
Open the Driver app and start your run. Proceed to the delivery or collection stop as you would normally, then tap Start Delivery (or Start Collection).
Step 2 – Open the Items screen
From the delivery/collection screen, tap the Items section to open the full list of order items.
Step 3 – Open the filter options
Tap the filter icon at the top of the Items screen to reveal the view options.
Step 4 – Select "By Type"
Two options are available
Option | Description |
Default | Items are displayed in their standard order |
By Type | Items are grouped together by their assigned type |
Step 5 – Review your grouped items
Items are now organised into collapsible sections, one per type. Each section header shows:
The type name
The total quantity (Qty) of units required across all items in that type group
Any items that do not have a type assigned are collected at the bottom under a No type section.
Scanning Items in Grouped View
When you tap Scan to launch barcode scanning mode, the grouped-by-type view is maintained — items remain organised by type as you scan through them.
While scanning, you can use the eye icon to show or hide items that have already been fully scanned or checked. This helps you focus on what still needs to be processed.
Once you have finished scanning, tap Back to return to the items list.
Failing Items
If an item cannot be fully delivered, you can record a fail reason directly from the items list.
Tap the item you need to fail
Reduce the quantity to the actual amount delivered using the
−and+controls, or tap the number to type a value directlyTap Reject and select a fail reason from the list, only one fail reason can be assigned
Tap Done to confirm the fail reason.
You will be prompted to add a photo as evidence before the fail reason can be submitted. Make sure a photo is attached before continuing.
The fail reason will then be visible on the item's line in the main items list, so you can see at a glance which items have issues before completing the order.