When running their business, it is important for our customers to have accurate information relating to order delivery and completion. This functionality allows the drivers to take a photographs using their mobile device. Then the picture can be attached to the order in your system for feedback and future reference.
How to set the attachments upload mode in MaxOptra
Two modes of attachments upload are possible:
1.Mobile data and Wi-Fi (immediate upload)
In this case, an attachment is uploaded immediately in the background after it was created. Enabled by default.
2. Wi-Fi only
In this case, only the attachment's icon(s) or/and comment are sent to MaxOptra server. A file itself will be uploaded only by the request - when the dispatcher clicks the icon in MaxOptra web application.
To set the attachments upload mode in MaxOptra, under the role of Account Administrator go to the Execution preferences tab and select the required mode of sending attachments.
How to make an attachment in mobile application
If you need to attach a photo of an order, click the Attach button at the bottom of the list.
Tap the Add photo icon. The application will suggest you selecting one of the options:
Camera (to take a photo from mobile device and attach it to the order);
Photo (to select a photo from a the gallery of your mobile device and attach it to the order).
Leave a comment, if necessary, and click Done. The Attach field will show the number of attached photos.
To delete an attachment (if necessary), slide the image to the left and click the
icon. To add a new photo, click
in the upper right corner
When you attach a photo, the system sends data to MaxOptra server. The dispatcher will be able to download the attachments on the Order form in MaxOptra.