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Two-Factor Authentication (2FA)

Written by Arthur Ashdown

Two-Factor Authentication (2FA) adds an extra layer of security to your account by requiring two forms of verification when you log in. Even if someone obtains your password, they won’t be able to access your account without the second factor, typically a code from your mobile device.

Why use 2FA?

  • Protects your account from unauthorized access, even if your password is compromised

  • Safeguards sensitive data and prevents potential security breaches

  • Gives you peace of mind knowing your account has enhanced protection

Note:

To enable Two-Factor Authentication on your account, please contact our Support team

Setting up 2FA

  1. When you log in you'll be prompted to set up two-factor authentication or skip this step. If you choose to skip, youll see this prompt each time you log in until 2FA is configured

  1. Install Google Authenticator or use another Authenticator app. Once installed:

  • Open the authenticator app and select "Add" or "Add Account"

  • Scan the QR code displayed on screen, or enter the code manually

  • Enter the one-time password generated by the authenticator app to complete setup


Logging in with 2FA

  • The next time you log in, you'll be required to enter your factor authentication code from your authenticator app

  • If you select Remember this browser, you won't need to enter your factor authentication code the next time you log in from this device

Lost access to my authenticator/Not working

  • Please contact Support for any issues

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